If we act fast, we can do our best to cancel an order and issue a refund before it ships. Please email our team at [email protected] with your cancellation request as soon as possible and we will do our best to fulfill this request. You
Delivery times vary depending on the destination and the shipping method selected. Standard Delivery: Typically arrives within 5-7 business days.
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 5-7 business days for the refund to reflect in your account.
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
To apply a promo or discount code:. • Proceed to checkout and enter your code in the 'Discount Code' field. • Click 'Apply' to see your new total before finalizing your order.
At Emerald Prairie Home, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and
The easiest way to order refills is to become an Emerald Prairie Home subscriber. When you sign up for Subscribe & Save you are able to choose how frequently you would like your refills and save 10% on each purchase! You are also able to change, skip
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
At this time we only offer shipping to areas within the United States.
We are so sorry to hear you received the wrong item in your order! Please report your order issue to our team via email at [email protected] for further assistance. Please include a photo of the item received and the name of the missing
If you are not entirely satisfied with your purchase, we are here to help. Emerald Prairie Home has a 30-day return policy from the day that you receive your order. Please contact us at [email protected] to start your return and we will